Authorizing Webhooks with Cisco Spark API

With the Cisco Spark API, creating a webhook is a core part of the interaction. The webhook allows the API to notify our applications when an event occurs. This is needed due to the interactive nature of the Cisco Spark Client. A concern among security professionals was how do we know a...

Build a Chat Bot with the Cisco Spark API

Flint Quick Start on Cloud 9 The following is a quick demo of building a bot using the new Flint version 4 framework. The example code used in the video is included below. Video package.json { "name": "workspace", "version": "1.0.0", "description": "", "main": "mybot.js", "scripts": { "test": "echo \"Error: no test...

AudioBook Review: The Goal

What is the Goal of a company? What is the best way to achieve that goal? "The Goal" is a book about thinking on complex problems and their solutions from a different angle. It introduces the "Theory of Constraints", a management paradigm that views any manageable system as being limited in achieving...

Cisco UCCX Improved TAPS Application

Before I started working on a way to use TAPS without the need of UCCX, I partially re-wrote the Cisco TAPS application. It started as a means to get e.164 support, but ended up in mostly a complete rewrite once I looked under the covers of the Cisco TAPS "aef" file....

Cisco TAPS CLI Interface

This is a little project I have been working on to build an interface to TAPS without UCCX. Tapdance is a Cisco TAPS CLI interface to associate BAT DN with an Auto Registered DN. This has been rested with JRE 1.7 and CUCM 10.5.X. Arguments: Directory number of Auto...

Book Review: The Phoenix Project

This is another great book I've had the pleasure in reading recently. It is a great representation of the issues that affect I.T. and how common problems can be solved with a bit of creative thinking and common sense. It's enlightening and entertaining at the same time....

Book Review: The Power of Habit

I just finished The Power of Habit by Charles Duhigg. I was very reluctant to start this book, but once I did, I could not put it down. This is one of those books that I immediately wanted to read again. I would easily place it in my "Top 5 most important...

Cisco VCS Expressway Licensing

This has been a sore topic for many. Hopefully this can save others some time and heartache spent with licensing TAC by doing this correctly the first time. On new deployments, you will likely get 3 PAKs (Product Authorization Key) across 2 PDF docs (when delivered electronically). If not, don't worry, just...